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Our support staff has responded to your request, details of which are described below:

Discussion Notes

Support Staff Response

Dear Liu,

Thank you for contacting online support.

I have requested that a refund be applied to your account for the canceled item(s). Because some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can help you in any other way.

Sincerely,

Dave P

Online Support

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